VA’s Office of TeleHealth
Veterans Engineering Incorporated © 2025
For the VA's Office of Telehealth, Veterans Engineering (VE) architected a telehealth solution to ensure access to healthcare.
The VA’s primary means of providing medical care to 19.2 million veterans was in-person visits with limited video capabilities. The VA faced the daunting challenge of scaling telehealth to become its primary healthcare delivery method.
Veterans Engineering (VE), working within the VA’s Office of Information and Technology (OIT), architected a solution using VA Video Connect, hosted by Amazon Web Services. When demand for telehealth services skyrocketed, OIT launched Care2 Cloud for telehealth services within a month.
The VA enabled a 2000% increase in Veteran telehealth sessions. As publicly reported by VA, “Expanding service to the cloud supported over 10.5 million telehealth visits during the pandemic. The use of VA Video Connect was so successful that VA eventually moved all its video capacity to the cloud.” The cloud-based environment allows VA to scale up or down based on the demand.
Veterans Engineering Incorporated © 2025
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